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call queues
asked in Call Queues to Extensions
I was told back in July that Call Queues would eventually be able to route calls to another extension. They said it was...
4
Dec 31, 2020 at 11:48am
2 likes
0
Answers
asked in Call Queue -- Ability for a caller to send themselves to queue voicemail
Once a caller enters the call queue, they have to reach Maximum hold time for an available member.. Would love the abil...
0
Dec 24, 2020 at 5:06am
0 likes
1
Answer
asked in Call queue calls showing as missed when another member of the call queue answered the call
Hi, we have set up a call queue with several agents. Even if an agent answers a call, the other agents in the queue sho...
9
Dec 2, 2020 at 9:32am
7 likes
5
Answers
asked in How can I tell the difference between a transferred call to my extension and someone calling in from the queue?
There are 4 of us working in the call queue and we often have to transfer to one another as well as to other extensions....
0
Nov 30, 2020 at 8:20am
1 likes
1
Answer
asked in Can I add an user to multiple queues?
Trying to add a user to multiple queue's using the below script, my goal is not to have to make individual calls for...
0
Nov 20, 2020 at 11:15am
0 likes
1
Answer
asked in Need a way to change call queue managers en masse. Open to ideas.
We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with ...
0
Nov 3, 2021 at 7:30am
1 likes
3
Answers
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